HEWLETT PACKARD engineers the best and most-secure printing systems on the globe. We make an effort to always supply the high-quality encounters for our customers and partners. Being a new company, we are devoted to transparency in all of our communications and when we fall short, we call ourselves out.
There is certainly confusion in the market regarding an inkjet printing device firmware update - here are the facts:
All of us updated a cartridge authentication procedure in select models of HP office inkjet printers to guarantee the best consumer experience and protect them from counterfeit and third-party ink cartridges which experts claim not contain an original HP security chip and that infringe on our IP. HP printers and original HP ink products deliver the highest quality, security, and reliability.
As is standard in the printing photos business, we have a process for authenticating materials. The most recent software system update enclosed a strong security feature that avoided some untested third-party ink cartridges carts cloned security from operating, though that they had antecedently performed.
We should have done an improved job of interacting about the authentication process to customers, and we apologize. Although only a tiny number of customers have been affected, one customer who has a poor experience is one too many.
It is necessary It is crucial It is vital to understand that all 3rd get together cartridges with original HP security chips continue to function properly.
As a solution for the small number of impacted customers, we have issued an optionally available firmware update that eliminates the dynamic security feature.
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